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Common Issues
Troubleshooting common API

Unable to create order / unable to send a request to Paychant API

Reason
Solution
API credentials used in the wrong environment
Make sure the sandbox auth token and live auth token are used in the appropriate environment. sandbox auth token should be used with (https://api-sandbox.paychant.com/v1) why the live auth token should be used with (http://api-live.paychant.com/v1)
Wrong API credentials
Please check if you have entered them correctly; make sure that there are no spaces before or after the text.
Your server cannot reach paychant.com
Check if paychant.com is available and if your server can reach it

Paychant does not send Payment Callback (Payment Notification)

Reason
Solution
Your server is on a private network, for example, localhost, disabled or in a maintenance mode
Make sure that your application is publicly accessible
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Unable to create order / unable to send a request to Paychant API
Paychant does not send Payment Callback (Payment Notification)